NATIONAL LAND TRANSPORT AUTHORITY
COVID-19 EXCEPTIONAL MEASURES
FREQUENTLY ASKED QUESTIONS (FAQs)
These FAQs are being provided in order to clear any confusion as far as possible. For any additional clarification, you may send an email to nta@govmu.org and the FAQs will be revised accordingly, as appropriate, for public information.
A separate FAQ will be issued, in due course, for regions forming part of Constituencies 15,16 and 17.
•	On which sources of information should I rely for transport issues?
2.	Are the measures permanent?
3.	Are the NLTA offices opened during the confinement?
4.	Why are buses not available before the 15 March 2021?
5.	As from what time will buses start operating on 15 March 2021?
6.	Will there be bus services during Week-Ends and public holidays?
7.	I am a bus conductor and my conductor’s licence is expiring. What should I do?
8.	How will the bus operation be enforced?
9.	Are taxis in operation?
10.	What will happen if my licence expires during the lockdown?
11.	What happens if my Motor Vehicle Licence (MVL) expires during the lockdown?
12.	What happens if the Certificate of Fitness of my vehicle has expired during the lockdown?
13.	I applied for a transfer of licence for either my taxi or my contract bus. Will it be processed?
14.	I applied for a contract bus/car licence. When will I be called for a hearing?
15.	I have been granted a contract car/bus licence. I must implement it within 6 months. Is this maintained?
16.	Is social distancing mandatory in buses, taxis, at bus stops, at bus shelters or bus stations and at taxi stands?
17.	I am either a contract car or contract bus licencee. Why am not allowed to use my licenced vehicle?
18.	Are Petrol Service Stations operational?

19.	What happens if my petrol service station licence expires during the lockdown period?

20. What happens if I reserved a personalised registration mark online and the reservation is expiring now?

 21. What happens I purchase a personalised registration mark online and the delay to implement the mark after 5 days cannot be met?
22. Can I still renew my Motor Vehicle Licence (MVL) online?
23.When will counters at the NLTA reopen?
24.Will sub-offices of NLTA at Flacq and Forest Side open when the NLTA Head Office counters resume?
1.	On which sources of information should I rely for transport issues?
Members of the Public should rely on the Government Information Services (GIS) and other Communiques as released by the NLTA in the Press, MBC or audio channels which are official and reliable source of information.
•	Are the measures permanent?
No, they are exceptional measures in view of the present COVID-19 sanitary situation. These measures may be revised depending on the evolution of the situation. 
3. Are the NLTA offices opened during the confinement?
No, all the NLTA offices, including Vehicle Examination Stations, are closed to the public until further notice.
4.Why are buses not available before the 15 March 2021?
To allow employees of the transport sector to obtain their Work Access Permits (WAPs).
•	As from what time will buses start operating on 15 March 2021?
A skeleton bus service will be in place as from 06 00 hrs to 20 00 hrs everyday. An hourly bus service will be available on all major bus routes and depending on demand during the day.
•	Will there be bus services during Week-Ends and public holidays?
Yes, a minimal service will be ensured during the morning and afternoon on an hourly basis subject to demand during the day.

•	I am a bus conductor and my conductor’s licence is expiring. What should I do?
You should contact the NLTA as soon as possible through your employer. The employer has the contact details of the NLTA Inspectors in order to initiate necessary actions.
•	How will bus operation be enforced?
The NLTA is the only Regulatory body providing time tables to bus operators. Inspectors of the NLTA will be deployed to monitor and ensure that bus operations are provided as per the approved schedules.
•	Are taxis in operation?
Yes, taxis will provide service to the public subject to the taxi driver having a Work Access Permit and being duly registered with the NLTA if he is not the licensee.
•	What will happen if my licence expires during the lockdown?
•	The renewal of all Public Service Vehicle Licences (PSVLs) (i.e Contract cars, Contract buses, Taxis) has been extended up to 31 August 2021. There will be no surcharges or cancellation of PSVLs.
•	The renewal of Carrier’s Licences has also been extended up to 31 August 2021.
•	Road Service Licences have also been extended up to 31 August 2021, except for buses which have attained their maximum age of 18 years.
•	What happens if my Motor Vehicle Licence (MVL) expires during the lockdown?
If a Motor Vehicle Licence expired at the end of February 2021, there will be no surcharge if the owner of the vehicle renews it by 31 August 2021. However, you should ensure that the vehicle has a valid insurance cover. On the other hand, any arrears between end February 2021 and 31 August 2021 will be have to be paid but without any surcharge. 
•	What happens if the Certificate of Fitness of my vehicle has expired during the lockdown?
Strictly within the lockdown period, vehicles without a Certificate of Fitness may be used on the road PROVIDED THAT they have a valid Insurance Cover. It is, however, strongly recommended that, as far as possible, a vehicle without a Certificate of Fitness not be used within the lockdown period.
•	I applied for a transfer of licence for either my taxi or my contract bus. Will it be processed?
Applications for transfer of licences will not be entertained during the lockdown period. Applicants will be contacted after the situation becomes normal again.

•	I applied for a contract bus/car licence. When will I be called for a hearing?
Hearings have been temporarily stopped in order to comply with sanitary protocols. You will receive your convocation letter as soon as the situation becomes normal again.
•	I have been granted a contract car/bus licence. I must implement it within 6 months. Is this provision maintained?
•	You can implement your licence not later than 31 August 2021, if your 6 months’ delay is to expire.
•	If you have been granted a licence this month, (i.e March 2021), you would still have your 6 months’ delay to respect.
•	Is social distancing mandatory in buses, taxis, at bus stops, at bus shelters or bus stations and at taxi stands?
Yes, they are mandatory and may be subject to sanctions if not observed. Face Masks should also be properly worn by all.

•	I am a contract car or contract bus licencee. Why I am not allowed to use my licenced vehicle?
We are currently under a lockdown and should you wish to use your vehicle for business purposes, you should contact the police for an accessibility permit. The NLTA only grants you a licence with conditions attached and the NLTA enforces those conditions.
•	Are Petrol Service Stations operational?
Yes, from 06 00 hrs to 18 00 hrs everyday.
•	What happens if my Petrol Service Station Licence expires during the lockdown period?
You may operate provided that your Fire Service Certificate is valid. You may renew your licence by 31 August 2021 without surcharge. Only arrears, as applicable, will apply.
•	What happens if I reserved a personalised registration mark online and the reservation is expiring now?
    Your reservation will be extended up to 31 August 2021.
•	What happens if I purchase a personalised registration mark online and the delay to implement the mark after 5 days cannot be met?
You should safeguard the printed receipt and produce same to the NLTA upon reopening of offices.
•	 Can I still renew my Motor Vehicle Licence (MVL) online?
If you renewed your MVL online previously, you will be able to do so this time again provided you have a valid insurance.
•	 When will counters at the NLTA reopen?
The reopening date will be communicated and an alphabetical order system could be put in place.
•	 Will sub-offices of NLTA at Flacq and Forest Side open when the NLTA Head Office counters resume?
A Communique will be issued to inform the Public accordingly.